Managed IT Support
Day-to-day help for users, devices, vendors, and recurring technology problems.
- Remote and onsite support
- Ticket triage and follow-up
- User onboarding and offboarding
- Vendor coordination
Services
IT small businesses need.
Hagen Services supports the daily systems that keep local teams productive: users, devices, Microsoft 365, backups, security, networks, and project work.
First AssessmentIT Baseline
We find the places where day-to-day IT can break, then turn them into a clear support plan.
Microsoft 365Secure Access
Accounts, MFA, admin roles, and email settings.
DevicesPatch Rhythm
Workstations tracked, updated, and supportable.
BackupsRecovery Path
What gets restored first, where, and by whom.
NetworkSupport Map
Internet, Wi-Fi, switches, vendors, and key gear.
Service catalog
Core services.
Each service is built around a business outcome, not a pile of tools.
Monitor and Patch
Keep workstations healthier with monitoring, maintenance, and predictable patching.
- Endpoint health checks
- Operating system patching
- Application update review
- Device inventory guidance
Microsoft 365 Administration
Make email, accounts, permissions, and Microsoft 365 security easier to manage.
- Account and license support
- MFA planning
- Email administration
- Secure configuration review
Security Hardening
Reduce preventable risk with practical security baselines for small businesses.
- Endpoint protection coordination
- Access review
- Admin account hygiene
- Security roadmap planning
Backup and Recovery Planning
Know what is protected, what is not, and how recovery should work before an outage.
- Backup review
- Restore planning
- Continuity priorities
- Recovery documentation
Network Management
Keep routers, switches, Wi-Fi, and network devices documented and supportable.
- Site onboarding
- Device management
- Wi-Fi and LAN support
- Network troubleshooting
Scope clarity
No hidden scope.
One-time setup costs are normal for network onboarding. Some project work is hourly or fixed scope. Monthly support depends on users, devices, sites, security needs, and existing technical debt.
- Monthly plans for recurring support
- Site onboarding for networks and documentation
- Hourly help for infrastructure and project work
- Clear proposal before work begins
Free assessment
Not sure yet?
Start with a short assessment. We will map the current environment, identify the urgent gaps, and recommend a practical next step.