Managed IT Support
Day-to-day help for users, devices, vendors, and recurring technology problems.
- Remote and onsite support
- Ticket triage and follow-up
- User onboarding and offboarding
- Vendor coordination
Langley, WA managed IT
Managed IT, fewer surprises.
Hagen Services helps small businesses keep Microsoft 365, devices, networks, backups, and security running smoothly with local support and straightforward service plans.
First AssessmentIT Baseline
We find the places where day-to-day IT can break, then turn them into a clear support plan.
Microsoft 365Secure Access
Accounts, MFA, admin roles, and email settings.
DevicesPatch Rhythm
Workstations tracked, updated, and supportable.
BackupsRecovery Path
What gets restored first, where, and by whom.
NetworkSupport Map
Internet, Wi-Fi, switches, vendors, and key gear.
Based in Langley and focused on Whidbey Island small businesses
Monthly support plans plus project and hourly help when needed
Security-first defaults for Microsoft 365, endpoints, backups, and networks
Plain-English proposals with recurring and one-time costs separated
What gets handled
The IT baseline.
The site, devices, accounts, backups, and vendors all need enough structure to keep business moving. Hagen Services makes that structure visible and supportable.
Monitor and Patch
Keep workstations healthier with monitoring, maintenance, and predictable patching.
- Endpoint health checks
- Operating system patching
- Application update review
- Device inventory guidance
Microsoft 365 Administration
Make email, accounts, permissions, and Microsoft 365 security easier to manage.
- Account and license support
- MFA planning
- Email administration
- Secure configuration review
Security Hardening
Reduce preventable risk with practical security baselines for small businesses.
- Endpoint protection coordination
- Access review
- Admin account hygiene
- Security roadmap planning
Backup and Recovery Planning
Know what is protected, what is not, and how recovery should work before an outage.
- Backup review
- Restore planning
- Continuity priorities
- Recovery documentation
Network Management
Keep routers, switches, Wi-Fi, and network devices documented and supportable.
- Site onboarding
- Device management
- Wi-Fi and LAN support
- Network troubleshooting
Packages
Start simple. Add depth.
Plans are organized around business outcomes, with recurring support separated from one-time onboarding and project work.
Operational baseline
Essential
$150/user/moSmall teams that need managed devices, support, and Microsoft 365 basics.
- Monitor and patch
- Remote support
- Microsoft 365 admin basics
- Device health review
Recommended
Secure
$150/user/mo + scoped security workBusinesses that need stronger endpoint protection, backup planning, and security hygiene.
- Everything in Essential
- Security hardening
- Backup and recovery planning
- Quarterly service review
Outside IT department
Complete
$150/user/mo + $10/device/moTeams that want a local partner coordinating support, vendors, network, and improvement work.
- Everything in Secure
- Network management
- Vendor coordination
- Project roadmap support
Security-first operations
Concrete security.
Hagen Services focuses on the controls that reduce everyday risk: MFA, account hygiene, endpoint patching, backup planning, network visibility, and admin review.
Review service scopeBaseline reviewPatch rhythmBackup pathAccess cleanup
How it works
Call. Assess. Support.
- 01
Discover
A short call to understand users, devices, sites, and current friction.
- 02
Assess
Review Microsoft 365, endpoints, backups, network, and security posture.
- 03
Propose
Provide a clear plan with monthly support and one-time work separated.
- 04
Onboard
Document, baseline, secure, monitor, and support the environment.
- 05
Review
Revisit risk, service quality, and growth needs on a recurring cadence.
Free assessment
Start with a clear look at your current IT setup.
The free assessment reviews users, devices, Microsoft 365, network, backups, security posture, and the practical next steps.